Multi-Vendor Service

Phytronix offers comprehensive repair and maintenance services for all of your laboratory instruments. Our multidisciplinary team has in-depth knowledge and technical expertise to perform all analytical instrument repairs with a fast on-site response time and at a competitive price.

Our Multi-Vendor Services can provide:

  • Installation

  • Evaluation

  • Repairs

  • Maintenance

  • Performance verification

  • Technical Support

  • Laboratory relocation

Phytronix provides service and maintenance on most types of laboratory instruments, such as:

  • Mass Spectrometry Repairs and Parts (LC/MS, GC/MS, ICP/MS…)

  • Chromatography (HPLC, GC, IC …)

  • Mechanical pumps (Edwards, Agilent, Pfeiffer, Balzers…)

  • High vacuum systems

  • Spectrophotometers (AA, ICP, UV/Visible …)

  • Plate readers (Luminescence, Fluorescence, UV…)

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Your Service Options

In order to maintain your analytical instrumentation in optimal working order, we focus on your specific requirements and will work with you to determine which service option is the best fit. Supplementing our everyday ‘On-Call Repair’ option, we can offer various contracts to meet your needs:

Bank of Service Hours Bank of Service
Hours – Combo
Service Contract
Response Time Guaranteed
(24 hours, 48 hours)
Guaranteed On-Site-Response
(24 hours, 48 hours)
Guaranteed On-Site-Response
(24 hours, 48 hours)
Hours Bank of Hours
(100, 200, 300, …)
Bank of Hours
(100, 200, 300, …)
Unlimited
Duration Until the hours are spent Until the hours are spent 1 year, 2 years, 3 years, …
Instruments covered All All Specified on Contract
Parts Ordered by customer
or billable
Ordered by Phytronix
and charged to your
Combo account
lncluded
Preventive Maintenance As Needed (Parts Billable) As Needed (Parts charged to your Combo account) lncluded – Specified on Contract
  • What type of agreements do you offer?

    Phytronix offers either Bank of Service Hours or Service Agreement the equivalent to a vendor service contract for a competitive price.

  • What is a Bank of Service Hours?

    Prepaid hours with a guaranteed response time used to cover all repairs and/or maintenance of your analytical instrumentation, regardless of manufacturer or age of your equipment.

  • Which instruments are covered?

    All analytical instruments from all manufacturers can be covered with your Bank of Service Hours.

    With the service agreement, only specified instruments are covered and it is not offered for all manufacturers.

  • What is the response time?

    Both contract options have a standard 48 hours guaranteed On-Site-Response. However, 24 hours response time is available.

  • What is the agreement duration?

    A Bank of Service Hours contract has no time limitation, the agreement ends when all hours are spent. The Service Agreement is usually valid for 1 year, unless otherwise specified in the contract.

  • Are the parts included?

    Defective parts are covered by the Service Agreement. Consumables are not included.

    For the Bank of Service Hours, a Combo Option can be added to accelerate the ordering of parts. The Combo is an amount prepaid to Phytronix that can be used to order defective or consumables parts. This amount can be converted into bank hours at any time.

Laboratory Design

Over the last decade, Phytronix has designed several ‘top-of-the-line’ laboratories and we pride ourselves on the quality of our performance. Our experienced team of engineers can manage your laboratory design and relocation needs. We work directly with architects and contractors to manage all aspects of your laboratory design from infrastructure consulting to Turnkey project delivery, including lab conceptualisation, electrical specifications, training, ventilation as well as safety compliance. Our relocation and installation team will ensure that all your instruments will be handled with care an reinstalled in optimal conditions, ready to be used in your new facility.

Laboratory planning and design

  • Planning and Consultation
  • Construction Site Supervision
  • Laboratory instrument installation (GC, GC/MS, LC, LC/MS, ICP, ICP/MS)
  • Uninterruptable Power Supply (UPS) implementation for analytical instruments

Laboratory relocation

  • Instrument Verification Before and After Relocation
  • Professional Preventative Maintenance, De-Installation and Packaging
  • Qualified Monitoring of the Relocation Process
  • Temporary storage available if necessary

Advisory Services

Use our experience to your advantage! We can offer strategic insights for selection, delivery and implementation of new or used analytical instrumentation into your lab. We can also provide recommendations for setting up a gas delivery network for your laboratory or any infrastructure design planning.

Contact us to find out
which courses are available !

Our team of experienced Chemists will help you develop robust analytical methods using LC-MS/MS, HPLC/UV or HPLC/FL. From optimizing your sample preparation to in-depth instrument and application support, our dedicated team will provide a tangible advantage to your laboratory.

Contact us to find out
which courses are available !

We offer personalized courses to help your team acquire theoretical and practical training on any advanced analytical instrumentation. Phytronix offers courses in Mass Spectrometry and on most separation techniques used in the laboratory.

The courses are designed to correspond to your specific needs and can be adapted in duration and group size.

Contact us to find out
which courses are available !